Sunday, November 16, 2008

broken iPhone...

So... my iPhone broke. It actually kinda got soaked by the most rain I've ever seen in my life... while it was in my pocket... as Haley and I were also being soaked by said rain. I'm no meteorologist, but I would say at least 8 to 12 inches of rain fell in the amount of time it took us to walk the last 5 to 6 blocks to my apartment. We looked like we'd been swimming in our clothes. Ridiculous. Anyway... the phone would turn on, but there was about a third of the touchscreen that no longer worked. I got up this morning and decided I'd drive to King of Prussia (yes that is an actual place) to the Apple store and see what, if anything I could do. I get there, make my maintenance appointment, then get to walk around for about two and a half hours waiting on my Genius to become available. In that time I got attacked by a toy helicopter, had my hands exfoliated with salt from the dead sea, found a bathroom to wash dead sea from my hands, and determined that Vampires are definitely in this season.

After all that was done I met Wallie*, my Genius.
"Whats the problem with your phone?"
"The touchscreen isn't working in these areas."
"Oh that has to do with the thermal layers. Let me run the info and if its under warranty we'll get you a new one and you'll be on your way."
"Oh great."
I knew it wasn't under warranty, but I'd let him run it just in case. Then something amazing happens. Wallie goes to the back and gets a small white box... from a gigantic lego-castle-ish stack of small white boxes and pulls from it a shiny new non 3G iPhone. After typing in some stuff on his computer he comes over and says,
"Its not under warranty, but I ran the serial and your phone is known to be prone to this type of issue. We're going to replace the phone at no cost to you."
"Oh great." and in my head I think... "my phone is prone to getting soaked by an afternoon torrential downpour. cool."

Hooray Apple! Hooray Wallie! And hooray for not asking any questions about when I first started noticing this problem!



Check out other pics from this guy.


*not his real name... I remember his real name, but though it might be better to not use it.

1 comment:

kristen said...

Pretty sweet!